Your biggest source of lost revenue is the customer you never knew about.
The biggest threat to your business is the internal conversations you aren't having.
Your customers are growing more demanding by the day, your people are overwhelmed, and new competitors are emerging weekly. (By the way, it's only going to get worse.)
Does this sound like you?
"If this has been going on for months, why am I hearing about it for the first time?"
"Of course Amazon can offer that, but we'll lose our shirt if we're expected to do the same."
"I'm tired of customers threatening my business with negative online reviews."
"I'm too busy putting out fires every day to do my actual job."
If you aren't making space for structured, creative and productive conversation with your team, how do you expect anything to change?
Putting Targeted Conversation on the Calendar!
We know that some of the best ideas come from those unexpected encounters in the hallways, dropping by the office of a colleague, or over a cup of coffee.
But what if could actually schedule serendipity? Imagine an organization where conversation was a cultural imperative and ideas flowed freely.
You don't have to imagine it. The solution exists today! Click the video to learn more.
The Customer Experience Advantage "Morning Huddle" Provides a Done-For-You Resource to More Effectively Engage Your Team in Helping to Solve Your Biggest Customer Challenges.
The most impactful initiative of my career.
In all my years of international speaking and consulting, I have engaged in nearly 6,000 one-on-one conversations with company CEOs and top leaders regarding their competitive advantage and business struggles. I have worked with business owners, managers and their teams across North America and in 24 countries around the globe.
And the biggest challenge was what happened in the months that followed my presentation or on-site work with their team!
What I heard again and again was: “How do we keep this important conversation going and not lose momentum?”
Answering that question was the genesis of what has become the most relevant, actionable and impactful work of my career.
The Foundation of the Morning Huddle is a Weekly, Thought-Provoking Video Challenge.
Shifting the blame is a far more common practice than most people realize. But when we call-out the mistake of someone in our own company in order to save face, we too often hurt ourselves in the process.
The world has changed. We have to do business today as if all of customers or clients are armed with a video camera. Because they are. So how do you do business when everything you might do or say could end up being recorded and posted online?
Too often we try to anticipate customer questions or concerns and create scenarios in advance to solve them. But I guarantee that the script you are training your people to deliver is not nearly as important as the conversation your customer want to have.
Your investment in this powerful initiative is only $99/month or $997/year for businesses with fewer than 50 employees.
Join our world-wide audience! New languages are being added every month including Spanish, Hindi (India), Mandarin Chinese and more. Just make a request and we will accommodate!
More than 50 employees? Reach out to us.
Email [email protected] for special pricing options and additional benefits.
Channel Marketing Manager, Eastman Performance Films, LLC.
"The Morning Huddle is an excellent way to extend and reinforce the content David shared at our annual dealer conference. Our dealers are more engaged and committed to delivering the ideal consumer experience than ever!"
President and Chief Executive Officer, Accruit
"What a great way to kick off the week. The topics in The Morning Huddle are not only very timely, but relevant to every department in our organization. They continue to spark discussions that would routinely be overlooked."
International Building Investment, Inc.
"The Morning Huddle content is really insightful and helps us initiate conversations that improve our experience with our clients and ultimately, improve on our sales goals."
Vistage CEO Group Chair
"David Avrin’s Morning Huddle program is an excellent way to have your brain trust, or ideally a broader group of your employees, regularly spend focused time on the Customer Experience you’re actually delivering, and how to make it better, and better, and better."
Managing Director, DMC Network
"The Morning Huddle has started so many important conversations among our teams. Business can be overwhelming, but it’s important to pause and discuss what affects our clients the most.”
When you engage your team in weekly, structured, customer-focused conversations, you get:
Involved leaders and employees who are focused on your customers...and not just their jobs.
Access to virtually unlimited fresh ideas to solve customer issues and enhance your customers’ experience
Increased loyalty and retention resulting in more predictable long-term revenue.
A future-proofed businesses model as you consistently address issues and improve your service delivery!
What you should know about me:
I have served as the catalyst for impactful business conversations for over 30 years.
As a business author, Customer Experience and Marketing Speaker and Consultant, I have worked with organizations across North America and in 24 countries on 6 continents including recent work with clients in: Singapore, Bangkok, Barcelona, Mumbai, Abu Dhabi, Sydney, London, Manila, Monte Carlo, Bogota, Rotterdam, Melbourne, Delhi, Buenos Aires, Johannesburg and Dubai.
I have written 5 books including the popular: It's Not Who You Know, It's Who Knows You! and Visibility Marketing.
My Customer Experience book: Why Customers Leave (and How to Win Them Back) was named in Forbes as one of the 7 Business Books Entrepreneurs Need to Read and one of the Top-Ten Business Books of the Year. It is being translated into Russian, Chinese, Spanish, Vietnamese and recently launched in India.
In addition to decades of business consulting and promotion, I am also a former CEO group leader and current speaker with Vistage International, the world's leading CEO member organization.
You can learn more about my speaking and consulting at www.DavidAvrin.com
Just email us at [email protected]
We'll get right back to you; we'd love to discuss how The Morning Huddle could fit well within your organization!
Subscribe today and make the commitment to engage with your team for a scheduled Morning Huddle!
We both know that if it’s not on the calendar, it’s not going to happen! (At least not consistently.) A memorable and preferable Customer Experience can be your competitive advantage, but only if you keep the subject top-of-mind and the conversations ongoing.Subscribe