Your biggest source of lost revenue is the customer you never knew about.
The biggest threat to your business is the internal conversations you aren't having.
Business is changing. Are you?
Customers are growing more demanding by the day, your people are overwhelmed, and new competitors are emerging weekly. (By the way, it's only going to get worse.)
Does this sound like you?
"If this has been a customer complaint for months, why am I just hearing about it for the first time?"
"Of course Amazon can offer that, but we'll lose our shirt if we're expected to do the same."
"I'm tired of customers threatening us with negative online reviews."
"I'm too busy putting out fires every day to do my actual job!"
If you aren't making space for regular, creative, problem-solving conversations with your team, how do you expect anything to change?
The most impactful initiative of my career.
In all my years of international speaking and consulting, I have engaged in nearly 6,000 one-on-one conversations with company CEOs and top leaders regarding their competitive advantage and business struggles. I have worked with business owners, managers and their teams across North America and in 24 countries around the globe.
And the biggest challenge was what happened in the months that followed my presentation or on-site strategic work with their team!
What I heard again and again was:
“How do we keep this important conversation going with my team and not lose momentum?”
Answering that question was the genesis of what has become the most relevant, actionable and impactful work of my career.
The Customer Experience Advantage "Morning Huddle" is more than a keynote, more than a strategic session, and more than an online resource.
It's an ongoing relationship and conversation to more effectively engage your team in helping to solve your biggest customer challenges.
It all starts with a transformative, live presentation for your organization.
I deliver a high-impact keynote, facilitate productive and engaging interactive workshops, and provide leader-level training on customer engagement.
But aligning your organization to a new generation of customer expectations isn't a one-time event or presentations. It's an ongoing conversation!
The Conversation Continues with a Weekly, Thought-Provoking Video Challenge for You and Your Team.
(View Sample "Huddle" Videos Below)
Shifting the blame is a far more common practice than most people realize. But when we call-out the mistake of someone in our own company in order to save face personally, we too often hurt ourselves in the process.
We have to conduct business today as if all of customers or clients are armed with a video camera. Because they are. So how do we authentically engage with customers when anything you do or say might be recorded and posted online?
Too often we try to anticipate customer questions or concerns and create training scenarios in advance to resolve them. But I guarantee that the script you are training your people to deliver is not nearly as important as the conversation your customer wants to have with you.
The Morning Huddle Delivers Results!
Channel Marketing Manager, Eastman Performance Films, LLC.
"The Morning Huddle is an excellent way to extend and reinforce the content David shared at our annual dealer conference. Our dealers are more engaged and committed to delivering the ideal consumer experience than ever!"
President and Chief Executive Officer, Accruit
"What a great way to kick off the week. The topics in The Morning Huddle are not only very timely, but relevant to every department in our organization. They continue to spark discussions that would routinely be overlooked."
International Building Investment, Inc.
"The Morning Huddle content is really insightful and helps us initiate conversations that improve our experience with our clients and ultimately, improve on our sales goals."
Vistage CEO Group Chair
"David Avrin’s Morning Huddle program is an excellent way to have your brain trust, or ideally a broader group of your employees, regularly spend focused time on the Customer Experience you’re actually delivering, and how to make it better, and better, and better."
Managing Director, DMC Network
"The Morning Huddle has started so many important conversations among our teams. Business can be overwhelming, but it’s important to pause and discuss what affects our clients the most.”
When you engage your team in weekly, structured, customer-focused conversations, you get:
Involved leaders and employees who are focused on your customers...and not just their jobs.
Access to virtually unlimited fresh ideas to solve customer issues and enhance your customers’ experience
Increased loyalty and retention resulting in more predictable long-term revenue.
A future-proofed businesses model as you consistently address issues and improve your service delivery!
The Creator and Host of The Morning Huddle Initiative:
Davis Avrin, CSP, Global Speaking Fellow, has served as the catalyst for impactful business conversations for over 30 years.
As a business author, Customer Experience and Marketing Speaker and Consultant, David has worked with organizations across North America and in 24 countries on 6 continents including recent clients in: Singapore, Bangkok, Barcelona, Mumbai, Abu Dhabi, Sydney, London, Manila, Monte Carlo, Bogota, Belfast, Rotterdam, Melbourne, Delhi, Buenos Aires, Toronto, Johannesburg and Dubai.
He is the author of 5 books including the popular: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, Why Customers Leave and How to Win Them Back, (now in five languages and a Forbes To-Ten) and his newest customer experience book: The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business.
In addition to decades of business consulting and promotion, David Avrin is also a former CEO group leader and current speaker with Vistage International, the world's leading CEO member organization.
You can learn more about his speaking and consulting at www.DavidAvrin.com
Just email us at [email protected]
We'll get right back to you. We'd love to discuss how The Customer Experience Advantage Morning Huddle program could help your organization win with customers and clients!